Malaysia | Sending Requirements
Due to recent changes in Malaysia, all sender IDs must be registered to send SMS messages that contain links to recipients in the country. Any unregistered sender IDs will result in messages being blocked.
Any messages containing links will be blocked if your sender ID isn’t registered.
How to register your Sender IDs?
The registration process is straightforward and typically takes about a week from the time your request is submitted.
To register your sender ID, please complete the form attached at the bottom of this article and send it to us at sender@cakraflash.com. The following details are required for registration:
- Sender ID (local brands only)
- Message Type (Transactional or Marketing)
- Sample text (Important: Your brand name must be included in each message. Binary content is not permitted.)
- Brand website
Important Additional Information:
- Generic sender IDs are not allowed (e.g., “Sales,” “Support,” “Shipping,” etc.).
- All registered sender IDs will be replaced with locally shared shortcodes before being delivered to the recipient’s number (this means that your recipients will not see your sender ID).
