Your Various Channel
in One Single Platform

Omni-Channel Platform for Customer Communication

Omni-channel helps your business manage customer conversations across multiple channels in one place. As a result, your team can respond faster and stay consistent. In addition, customers get a smoother experience from first contact to support.

Why Omni-Channel Matters

Customers do not use just one channel. For example, they may start on WhatsApp, continue on email, and follow up on Instagram. However, if your team uses separate tools, context is lost. Therefore, omni-channel keeps messages, history, and ownership in one workflow. Moreover, it helps you reduce missed messages and improve service quality.

SMS

The most reliable messaging channel. Allow businesses to send messages to any consumer with a phone number in the world.

WhatsApp

The global largest user base messaging app, offers 2-way communication for brands and their customers.

Google Business Message

It is best used for offline merchants who want to pull online customers.

Facebook Messenger

Strongest social platform where messenger can be integrated with facebook ads campaign to deliver automation for customer engagement.

Viber

It focuses on purely messaging apps to help the consumer recognize the incoming promotion message better. The demographic of Viber users is the best choice for brands to maximize their campaigns.

RCS

The most advantageous messaging technology brings flexibility of campaign strategy, there is no application to be installed on the consumer’s phone. It simply uses the native message app on the Android phone which is for SMS.

OmniChannel Use Case across Various Industries

Travel and Hospitality

Manage bookings and customer inquiries with seamless communication across SMS, email, and social media. Use WhatsApp to confirm reservations and send personalized offers.

Logistics

Use email for detailed shipping confirmations and WhatsApp for customer support and issue resolution.

Retail

Provide personalized promotions via SMS, email, and mobile app notifications, while enabling seamless customer support through WhatsApp and chatbots

Education

Facilitate real-time communication between students, teachers, and parents via messaging apps. Send announcements, homework reminders, and class updates through email and SMS, ensuring instant accessibility.

Healthcare

Streamline appointment scheduling and patient reminders through SMS and WhatsApp. Use email for detailed health tips and secure messaging for follow-ups and lab results.

Banking

Support secure account updates and transaction alerts via SMS and email. Enable customer support through integrated chatbots and WhatsApp, ensuring prompt responses and personalized service.

Enormous Benefit on our OmniChannel Platform

  • Boost Customer Interactions

    Elevate your customer interactions with our omnichannel platform. Reach customers seamlessly via SMS, email, social media, and more for consistent and personalized communication. Build stronger relationships, boost satisfaction, and drive higher conversion rates.

  • Better Customer Insight

    Collect and analyze data from all channels such as Meta, WhatsApp, SMS, and more. Use data-driven insights to personalize interactions, optimize strategies, and boost engagement effectively.

  • Easy Platform to Use

    Designed for ease of use, it allows businesses to manage customer communications without any difficulty.

  • Fully Customizable

    Customize message templates and adjust communication workflows to meet your business needs. Deliver a seamless, branded experience that resonates with your customers.

  • Affordable Pricing

    Achieve outstanding results without exceeding your budget. Our omnichannel solution offers scalable and flexible pricing that fits businesses of all sizes.

  • Connect with Agent & Interact with flow builder chatbot

    Easily switch between automated chatbot interactions and live agents. With our Flow Builder, you can create personalized conversation paths for efficient support