International Support for Alphanumeric Sender ID
The table below provides the latest information on Alphanumeric sender ID support (also known as “alpha tags”). In the “Alpha Tag Support” column, a “Yes” indicates that you can use an alpha tag to send messages to these countries. However, please note that some of these countries only allow sending transactional messages and require the pre-registration of sender IDs. This means you can only use alpha tags that you have pre-registered with us.
Before sending large batches of messages, it is important to test the Alphanumeric support. You can begin the pre-registration process by contacting our support team, ensuring you are fully prepared for your messaging needs.
| COUNTRY | 2-WAY | ALPHA TAG SUPPORT | NOTES |
|---|---|---|---|
| Australia (+61) | Yes | Yes** | ** Registration is not required |
| Canada (+1) | Yes | No | |
| France (+33) | Yes* | Yes** | * Inbound support with a dedicated number. ** Registration is not required. Long codes recommended for best delivery |
| India (+91) | No* | No | * Inbound support with a dedicated number |
| Indonesia (+62) | No* | Yes | * Messages will be overwritten to ensure delivery. Inbound support with a dedicated number |
| Ireland (+353) | Yes | Yes** | ** Registration required |
| Kyrgyzstan (+996) | No | No | |
| Malaysia (+60) | No | No | The sender ID will be overwritten to ensure delivery. Inbound is available through a dedicated number. |
| Mexico (+52) | No* | No | 2-Way messaging can be supported on a dedicated shortcode. Get in contact with us for more information. |
| New Zealand (+64) | Yes | No | |
| Oman (+968) | No | ||
| Pakistan (+92) | No | Yes | Messages will be overwritten to ensure delivery. |
| Puerto Rico (+1) | Yes | No | |
| Singapore (+65) | Yes* | Yes* | * Registration required. All Sender IDs, including Alphanumeric Senders, Dedicated Numbers and International Numbers, will be overwritten with “Likely-SCAM” unless registered. Read more about Singapore registration |
| South Africa (+27) | No | No | |
| Spain (+34) | Yes | Yes* | * Registration is not required |
| Uganda (+256) | No | Yes | |
| United Kingdom (+44) | Yes | Yes | * Registration is not required |
| United States (+1) | Yes | No | |
| Vietnam (+84) | Yes | Yes |
This information is not legal advice and is provided for general information only. Customers should obtain independent legal advice in relation to their compliance with applicable laws and regulations.
